knittybitty.de -

The object of the General Terms and Conditions is to stipulate the contract terms for all contracts which are entered into via the online shop between knittybitty.de (hereinafter referred to as the “Vendor”) and the online shop customer (hereinafter referred to as the “Customer”). In each instance, the version of the General Terms and Conditions which is applicable at the time when the respective contract is entered into will apply to that contract.

Entry into contract

The offers made in the online shop are not binding. By sending the order form, the Customer makes a binding declaration to the Vendor that the Customer wishes to purchase the contents of the basket. The contract only comes into existence when the Vendor issues an order confirmation or dispatches the goods.

Our offers are subject to change without notice. They are subject to the condition of us having the product in stock or the product being available. In the event of us not being supplied properly or correctly, entry into contract takes place subject to the reservation of only partial performance or non-performance. In the event of non-availability or only partial availability, the Customer will be informed without undue delay. In such case, any payment which has already been made will be refunded without undue delay.

Note about the pictures

As a result of the digital pictures and different PC hardware and their technical configuration, slight colour deviations from the original can arise when they are displayed on the monitor.

Prices

The price at the time of making the offer to the Customer is authoritative for the invoicing. When the Vendor’s website is updated, all of the previous prices and information concerning the goods become invalid.

Information about revocation/return right

Right of Revocation

You can revoke your contract declaration within 14 days, without giving any reasons, in text form (e.g. letter, fax or email) or - if the item is handed over to you before the expiry of the 14-day period – also by returning the item. The 14-day period commences after receipt of this notification in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of the same type of goods, not before the receipt of the first part-delivery) and also not before the fulfilment of our information obligations pursuant to Article 246 § 2 in association with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations pursuant to § 312g paragraph 1, sentence 1 of the German Civil Code (BGB) in association with Article 246 § 3 of the EGBGB. The timely dispatch of the revocation or of the item is sufficient to comply with the revocation period. The revocation is to be addressed to:

knittybitty.de

Angela Mühlpfordt

Kirchheimer Straße 5

99310 Arnstadt

Fax: +49 (0)3628 588851

Internet: www.knittybitty.de

Email: info@knittybitty.de

Consequences of Revocation

In the event of a valid revocation, the performance received by both parties is to be reversed and any benefits (e.g. interest) derived, if any, are to be handed over. If you are wholly or partially unable to reverse the performance received by you or only in a deteriorated condition, then you are obliged to compensate us for the value, if applicable. In the case of handing over items, this does not apply if the deterioration of the item is exclusively to be attributed to its inspection - such as would have been possible for you in a store, for example. In addition, you can avoid being obliged to compensate us for the value in connection with deterioration which has occurred due to the item being used as intended, by you not using the item as your property and by you refraining from doing anything which detrimentally affects the item's value. Items capable of shipment in a package (“Paket”) are to be returned at our risk. You must bear the costs of returning the goods if the goods delivered to you correspond to those ordered and if the price of the goods to be returned is not more than a sum of EUR 40, or, in the case of the goods having a higher price at the time of the revocation, if you have not yet rendered the consideration or a contractually-agreed part-payment. Otherwise, returning the goods is free of cost to you. Items not capable of shipment in a package (“Paket") will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period commences for you upon the dispatch of your revocation declaration or the item, and for us upon its receipt.

The right of revocation does not exist for goods which

- have been produced in accordance with customer specifications, or

- are clearly tailored to personal requirements, or

- are not suitable for return, due to their composition, or

- might decay rapidly, or

- whose expiry date has been exceeded.

Warranty

The warranty is given in accordance with the statutory provisions, whereby we firstly make subsequent delivery or subsequent improvement, according to your choice, in the event that an item is defective. If the subsequent improvement is unsuccessful or if the goods subsequently supplied are also flawed, then you can return the goods to us in exchange for refund of the full purchase price, or keep the goods and reduce the purchase price.

Shipment

There is no minimum order value.

Shipment is free for private customers within Germany from a goods value of EUR 75; commercial customers always bear the costs of insured shipment by Deutsche Post AG.

We ship within 1-2 business day after receiving your payment when the products are in stock. Otherwise the products are shipped within the time given in the product descriptions.Shipping costs within Germany are depending of the order value:

Please do not hesitate to send us your questions related to shipping via email: info@knittybitty.de

For detailled information about shipping costs please refer to the shipping & payment information.

Please note: for shipments to Switzerland and Norway - please comply with customs regulations. Customs duties and taxes are not included in our shipping costs; these must be paid by the customers themselves. Please contact your local customs office for further information.

If you live in a country which is not listed above, please feel free to contact us.

We would be pleased to inform you of shipment costs to other countries by email, upon request.

Payment:

The purchase price or payment is due immediately if nothing different has been agreed upon. Payment by private customers is made by PayPal or by prepayment by transfer into our bank account quoted in the order confirmation. Commercial customers can only make advance payments. A right of retention exists until payment has been made in full pursuant to § 455 of the German Civil Code (BGB).

Data protection

Knittybitty.de complies with all data protection-law requirements.

Personal data is information which reveals your identity: name, address, postal address, delivery address, telephone number and email address. We only save your personal data insofar as this is necessary to process your order. We do not pass your personal data on to third parties.

If you use our other services irrespective of placing an order (e.g. if you subscribe to our newsletter), then we require your consent to save your data. You will be requested separately to grant that consent, you can inspect this data at any time at our company, and you can revoke your consent at any time.

Data made anonymous: When you visit our online shop, information concerning access to our server (date, time, pages viewed) can also be saved on our server. That data is not part of the personal data, but rather is made anonymous. It is only evaluated by us for statistical purposes.

Legal venue

In the case of contracts with businesspeople and merchants, with public-law legal entities or public-law special funds, the exclusive legal venue for all legal disputes arising out of the business relationship, including legal actions based on bills of exchange and cheques, is agreed to be Arnstadt, the Vendor’s headquarters.

As of: Jan 2013